How to Contact Parallels Support

Parallels offers 24/7 support. This blog will show you the available options.

The ecosystem of customer service is evolving to match the flexibility that users need and the Parallels Support team is here to help across many platforms.

Before you reach out to support, you might want to check out our help resources to see if your question has already been answered in our Knowledge Base. We also have videos, screenshots, and detailed descriptions of questions our users have had while working with Parallels products, and you might want to review them on the Parallels Forum. You can discuss your question with other users as well as product experts and Parallels personnel. Moreover, you can meet other users who already resolved the issue and shared the solution in a public thread.

If you can’t find an answer to your question within the Parallels Knowledge Base or Parallels Forum, feel free to reach out whichever way works for the best for you that is listed below.

Support via Facebook:

Simply visit our Support app on Facebook to get in touch with us, or even easier, send us a message via Facebook Messenger!

Support via Twitter:

You can view every tweet, comment, question, mention, and more @ParallelsCares.

Support via Phone, Email and Chat:

These options may vary and are based on your registered product(s). All you need to do to view the options available to you is to login to your Parallels Account and go to Support section.

When there, select:

The Product you need help with
Category of your question
Enter short issue description to contact Support

At this step your search is being analyzed and you will be presented with possible solution. If no relevant solution was found, proceed with “Request Support” to view all the support options available to you.

Selecting Phone will show you your unique ticket ID and the phone number to call
Selecting Chat will open a chat window to chat with Parallels Support
Selecting Email will open a form to proceed with emailing Parallels Support

Most recent enhancement we’ve implemented is My Tickets page as part of your Parallels My Account. It’s never been so convenient to see your tickets history, reply to the support team, or check for updates

For business accounts, multiple administrators have access to their company tickets. Communication with support is transparent and visible to all administrators.

We hope this blog has helped you understand the options to reach Parallels Support. We’re here to help!

What is your preferred option to reach out to support? Share your opinion with us in a comment, or reach out to us on Facebook or Twitter.

Try Parallels Desktop for free for 14 days!

160 comments on “How to Contact Parallels Support”

Rogerio Lucas
August 17, 2019 at 9:34 am

Hello,

I have version 11 for MacOS. Can I buy an upgrade license for version 15?

Thank you.
Kayla Myrhow
August 19, 2019 at 10:11 am

Hey Rogerio, the answer is yes, absolutely! Feel free to visit https://www.parallels.com/desktop-upgrade/ and get 50% off for upgrade users. Thanks so much. Kayla, Audience Marketing Manager.
Chad Hood
August 29, 2019 at 8:00 am

The person that used Parallels in our company is no longer with us and i need to cancel the annual billing – how do I do that?

I do not have his sign in info
Kayla Myrhow
August 29, 2019 at 9:47 am

Hey Chad!

The best way to get help is to reach out to our support team. You can reach out to them here:
Facebook https://www.messenger.com/t/ParallelsInc
Twitter https://twitter.com/ParallelsCares
Any other of our support channels: http://www.parallels.com/support/.

Thanks for contacting them. We’re here to help.

Kayla, Audience Marketing Manager.
Chad
August 29, 2019 at 10:05 am

I tried but since i cant log in to an account I need to speak to an actual person

Chad
404-664-6060
Kayla Myrhow
August 29, 2019 at 2:18 pm

Okay. I’ve let my support team know you contact you via the phone number you provided. Let me know if you need anything else.
Danny T.
August 31, 2019 at 5:06 am

Hi there, i have a problem with parallels on my Mac. Question, How can I install a new Win Pro 10?? Because when i open my Parallels my screen turns Black !!
Beatrice Vogel
September 2, 2019 at 6:24 am

Hey Danny!

The best way to get help is to reach out to our support team. You can reach out to them here:
Facebook https://www.messenger.com/t/ParallelsInc
Twitter https://twitter.com/ParallelsCares
Any other of our support channels: http://www.parallels.com/support/.

Thanks for contacting them. We’re here to help.
Dave Bacso
September 3, 2019 at 11:51 am

Please help. My Parallels license states it has expired. I have the standard license. I purchased a new license, and the server rejects it. You have no other way of contacting your company but email. Please reply back to dave@bacso.com, which is also my account name. Thank you
Kayla Myrhow
September 3, 2019 at 2:53 pm

Hey Dave! No problem. We’re here to help. Our support team will be reaching out shortly. Kayla, Audience Marketing Manager.
Todd
September 10, 2019 at 9:09 am

I’ve used parallels for 10 years and have bought upgrades only top have access for support. I just bought again today and it says it comes with phone support but just as previous versions there is phone promised after sign in but its never thee. where is the promised phone support?
Beatrice Vogel
September 16, 2019 at 5:03 am

Hey Todd, Thanks for reaching out. Here are multiple ways can easily reach out to our support team, including phone support: http://www.parallels.com/support/. Any further questions let us know. Thanks
William T
September 23, 2019 at 12:11 pm

Email linked to my parallels access account has been discontinued.
Since I can’t log into my account, I need to speak with an actual person.
Beatrice Vogel
September 27, 2019 at 6:49 am

Hey William, Thanks for your message. Our support team is happy to help you with this. You can easily reach out to them here: http://www.parallels.com/support/. Any further questions let us know. Thanks!
Philip Beck
October 2, 2019 at 7:30 am

This doesn’t work because every time I try to access my account I must send and resend an email that never arrives so I never get access to my account. The issue is that in the last few days Ive been getting a popup that says Parallels Access is shutting down! And I didn’t do anything – I hate it when a product t I’m paying for starts acting up on its own and I have to spend my time fixing it. What good is that?
Josh Sego
October 2, 2019 at 10:33 am

I used a 14-day free trial for parallels on a MacBook and when it expired I purchased the permanent license. When i try to activate it with the key that was sent to my email it says that I require a key from my previous subscription. I need to know where I can find this key.
elcid mendoza
October 5, 2019 at 6:59 am

i been trying to login with the account of the ex-colleague but unfortunately his mailbox already deleted from the database. how we can transfer the account to new email add? we know the username of the account and the password but when we are logging in it needs to confirm from the email that sent on the registered email.
Robin Hill
October 5, 2019 at 7:27 pm

I was charged on October 1, 2019 an unauthorized payment of 53.11on my Mastercard. I have NEVER authorized a payment for this company this year. I upgraded my system last year but DID NOT sign up for yearly upgrades as I don’t have to have a new version to run it.
Beatrice Vogel
October 7, 2019 at 1:17 am

Hey Robin, Thanks for your message. Don’t worry, our support team is happy to help you with this. Please reach out to them on Facebook https://www.messenger.com/t/ParallelsInc, Twitter https://twitter.com/ParallelsCares or any other of our support channels: http://www.parallels.com/support/. Any further questions let us know. Thanks
Beatrice Vogel
October 7, 2019 at 1:18 am

Hey Elcid, Thanks for your message. Our support team is happy to help you with this. Please reach out to them on Facebook https://www.messenger.com/t/ParallelsInc, Twitter https://twitter.com/ParallelsCares or any other of our support channels: http://www.parallels.com/support/. Any further questions let us know. Thanks
Beatrice Vogel
October 7, 2019 at 1:34 am

Hey Josh, thanks for your message. Our support team is happy to help you with this. Please reach out to them on Facebook https://www.messenger.com/t/ParallelsInc, Twitter https://twitter.com/ParallelsCares or any other of our support channels: http://www.parallels.com/support/. Any further questions let us know. Thanks
Beatrice Vogel
October 7, 2019 at 1:35 am

Hey Philip, thanks for your message. Our support team is happy to help you with this. Please reach out to them on Facebook https://www.messenger.com/t/ParallelsInc, Twitter https://twitter.com/ParallelsCares or any other of our support channels: http://www.parallels.com/support/. Any further questions let us know. Thanks
pat
October 7, 2019 at 7:34 am

Hello,
I am currently using Parallels Home (14-day test). Does the home version only allow you to allocate 8G ram whereas the Pro version up to 64G ram?
Thanks!
Beatrice Vogel
October 8, 2019 at 2:15 am

Hey Pat, Thanks for reaching out. With the Standard Parallels Desktop 15 Edition, you can allocate up to 8GB RAM to your virtual machine (VM) and with Parallels Desktop for Mac Pro Edition up to 128GB RAM. Please find here a comparison between both versions: https://www.parallels.com/de/products/desktop/pro/#compare. Let us know if you have any further questions. Thanks and have a nice day 🙂
Lawrence
October 9, 2019 at 9:53 am

I would like a call from your sales people to discuss my questions regarding you Parallels product. It bothers me that I cannot find a telephone number to call you. Instead I have to resort to these meaningless inefficient emails. I am leaving my email address below and hope that you will furnish me with a telephone number so I can call you back. I find it incredulous that for a company to offer software products with recurring yearly charges that you do not seem to have a sales support telephone number for people looking like me needing questions answered
Marta
October 9, 2019 at 3:43 pm

I have a new iMAC desktop and have a Parallells account. I am confused what I need to download to run my Quickbooks program in Windows on the new iMAC. I see all the downloads but it is confusing. Please advise.
Beatrice Vogel
October 10, 2019 at 3:18 am

Hey Marta, thanks for reaching out. In order to run Quickbooks on your iMac you need to: 1. Install Parallels Desktop, 2.create a Windows 10 virtual machine and 3. install Quickbooks in there. Feel free to download http://www.parallels.com/try/pd, you will then be guided to set up a Windows 10 VM. Count on us if you have any further questions :).
Beatrice Vogel
October 10, 2019 at 3:28 am

Hey Lawrence, Thanks for reaching out. Please register on this page and the number will be shown to you: https://www.parallels.com/support/. Let us know if you have any further questions. Thanks 🙂
Marta
October 10, 2019 at 12:19 pm

i have a current subscription. Do I purchase an upgrade or a New License or other?
Frank Groff
October 15, 2019 at 1:20 pm

I cannot get into my account because the company email no longer exists. This is crazy how impossible support is to reach. Complete insanity
Frank Groff
October 15, 2019 at 1:22 pm

How can I log in to access support if I cannot access my account? I need to speak to someone in support on how to access my account when the email address no longer exists.
Beatrice Vogel
October 16, 2019 at 2:37 am

Hey Frank, Thanks for your message. Our support team is happy to help you with this. Please reach out to them on Facebook https://www.messenger.com/t/ParallelsInc, Twitter https://twitter.com/ParallelsCares or any other of our support channels: http://www.parallels.com/support/. Any further questions let us know. Thanks
Beatrice Vogel
October 16, 2019 at 2:37 am

Hey Frank, Thanks for your message. Our support team is happy to help you with this. Please reach out to them on Facebook https://www.messenger.com/t/ParallelsInc, Twitter https://twitter.com/ParallelsCares or any other of our support channels: http://www.parallels.com/support/. Any further questions let us know. Thanks
Steve Twiss
October 22, 2019 at 5:25 am

Newest Parallels version on High Sierra 10.13.6 (2010 summer Mac) does not recognize USB 2.4ghz 3 button mouse for Win XP nor W7. Disconnected USB dongle, restarted XP, etc., etc. No response. Also does not recognize track pad clicks. Need help ASAP.
Beatrice Vogel
October 22, 2019 at 5:46 am

Hey Steve, Thanks for your message. Our support team is happy to help you with this. Please reach out to them on Facebook https://www.messenger.com/t/ParallelsInc, Twitter https://twitter.com/ParallelsCares or any other of our support channels: http://www.parallels.com/support/. Any further questions let us know. Thanks
Ma
October 23, 2019 at 9:43 am

Hi,

Parallels Desktop says I do not have an active subscription but I indeed paid. Plus by trying to activate my activation code it says it is used by someone else. I logged out all machines which used it.. If I try to get in touch with Parallels via phone it doesn’t work either. Please get in touch with me.
Jaco Olivier
October 24, 2019 at 4:25 am

I have purchased parallels desktop 15. I have my invoice with reference but I can not find my license key to activate the product. Please advise. The new subscription does not show on my account but the money was taken of my account. Urgent please.
Alfred
October 25, 2019 at 2:07 am

Hi
I have a parallels SN assigned to an email wich i do not know
I do not know either the parallel’s account
How can i know this information?
I’ve got the last bill paid
Beatrice Vogel
October 25, 2019 at 3:12 am

Hey, thanks for your message. Our support team is happy to help you with this. Please reach out to them on Facebook https://www.messenger.com/t/ParallelsInc, Twitter https://twitter.com/ParallelsCares or any other of our support channels: http://www.parallels.com/support/. Any further questions let us know. Thanks
Beatrice Vogel
October 25, 2019 at 3:12 am

Hey Jaco, thanks for your message. Our support team is happy to help you with this. Please reach out to them on Facebook https://www.messenger.com/t/ParallelsInc, Twitter https://twitter.com/ParallelsCares or any other of our support channels: http://www.parallels.com/support/. Any further questions let us know. Thanks
Beatrice Vogel
October 25, 2019 at 3:15 am

Hey Alfred, thanks for your message. Our support team is happy to help you with this. Please reach out to them on Facebook https://www.messenger.com/t/ParallelsInc, Twitter https://twitter.com/ParallelsCares or any other of our support channels: http://www.parallels.com/support/. Any further questions let us know. Thanks
Lazken
October 28, 2019 at 1:31 am

Hi there
I’m looking for parallel to install windows on iPad Pro
Beatrice Vogel
October 28, 2019 at 9:35 am

Hey Lazken, Thanks for reaching out. Parallels Desktop is running on a Mac. For further information please check out this article: http://www.parallels.com/blogs/parallels-desktop-for-ios/. Let us know if you have any further questions. Thanks
freddie mitchell
October 30, 2019 at 12:32 am

Hi I just finished my free trial but didn’t have a activation key for the free trial I just purchased a bad grade or just purchase a license and I’m trying to activate it but it saying that I need a activation key from the previous one but I don’t have a previous on
Beatrice Vogel
October 30, 2019 at 8:36 am

Hey Freddie, Thanks for your message. Our support team is happy to help you with this. Please reach out to them on Facebook https://www.messenger.com/t/ParallelsInc, Twitter https://twitter.com/ParallelsCares or any other of our support channels: http://www.parallels.com/support/. Any further questions let us know. Thanks
Theresa Jennings
November 15, 2019 at 11:08 am

Parallels won’t launch and is freezing my computer when I try
Sam Gandesha
November 16, 2019 at 10:34 am

Unable to start Parallels after upgrade
Brenda Q.
November 22, 2019 at 3:01 pm

Hello,
I would like to speak to Customer Service, and it’s very frustrating to be click all on your links to end up in your Support Page–that has not been helpful at all. Is there anyway, I can talk to a real human.

Thank you!
Richard McKeown
November 27, 2019 at 2:36 pm

I am having severe problem with parallels and need help change my email and can’t get in I need someone to call me as I am down 4176-431-1228
Sebastian Wolff
November 28, 2019 at 12:49 am

Please help: Our license expired a few weeks ago and we can not extend it because we can not login to our account anymore. Reason: One of our team members left us and we can not login to our account anymore due to new two-factor authorization (email address does not exist anymore !) . Furthermore, one can only contact the support directly without logging into the account. On “simple” emails nobody replied so far. What can we do ?
Juan Pablo Dinamarca
November 28, 2019 at 1:50 pm

Hi, I paid for the pro version having had a home, but the system at the time of activating it tells me that it does not recognize the old key….
Daniel O. Gift
November 29, 2019 at 2:28 am

Hi,
I have been trying to get the trial version activation key for parallel desktop 10.0.1 but with each trial comes an error messages which reads: “please check your network connection and try again. If the problem persists, contact the parallels support team”. This happens while I have network on my pc.
O can browse websites and do other things that require network connection but can’t access the parallel trial version.
How can you help, please.
Regards,
Daniel O. Gift
Tee Han Chiek
November 29, 2019 at 11:27 pm

I just purchased Parallels Desktop 15, but then realise one of my MacBook Pro is 2013 version, and can only updated to macOSX 10.11 El Capitan.
And it only can install up to Parallels Desktop 14, which the license key is not valid for that version.
What should i do for that? Can i get a valid license key for the version 14?
Tee Han Chiek
December 1, 2019 at 6:35 am

I just purchased Parallels Desktop 15, but then realise one of my MacBook Pro is 2013 version, and can only updated to macOSX 10.11 El Capitan.
And it only can install up to Parallels Desktop 14, which the license key is not valid for that version.
What should i do for that? Can i get a valid license key for the version 14?
Andy Dunne
December 2, 2019 at 5:56 am

I have parallels desktop 15 for my Mac – can I run office 365 or will it only run windows 10
Beatrice Vogel
December 2, 2019 at 6:38 am

Hey Andy, Thanks for your comment. You can install a virtual machine with Windows 10 and inside install Office 365 or any other app you want to. Feel free to download Parallels Desktop for free for 14 days and test if everything works the way you want to: http://www.parallels.com/try/pd
Any further questions let us know. Thanks 🙂
Beatrice Vogel
December 2, 2019 at 6:41 am

Hey , thanks for your message. Our support team is happy to help you with this. Please reach out to them on Facebook https://www.messenger.com/t/ParallelsInc, Twitter https://twitter.com/ParallelsCares or any other of our support channels: http://www.parallels.com/support/. Any further questions let us know. Thanks
Beatrice Vogel
December 2, 2019 at 6:43 am

Hey , thanks for your message. Our support team is happy to help you with this. Please reach out to them on Facebook https://www.messenger.com/t/ParallelsInc, Twitter https://twitter.com/ParallelsCares or any other of our support channels: http://www.parallels.com/support/. Any further questions let us know. Thanks
Beatrice Vogel
December 2, 2019 at 6:44 am

Hey Daniel, Thanks for your message. Our support team is happy to help you with this. Please reach out to them on Facebook https://www.messenger.com/t/ParallelsInc, Twitter https://twitter.com/ParallelsCares or any other of our support channels: http://www.parallels.com/support/. Any further questions let us know. Thanks
Beatrice Vogel
December 2, 2019 at 6:45 am

Hey Juan, Thanks for your message. Our support team is happy to help you with this. Please reach out to them on Facebook https://www.messenger.com/t/ParallelsInc, Twitter https://twitter.com/ParallelsCares or any other of our support channels: http://www.parallels.com/support/. Any further questions let us know. Thanks
Beatrice Vogel
December 2, 2019 at 6:45 am

Hey Sebastian, Thanks for your message. Our support team is happy to help you with this. Please reach out to them on Facebook https://www.messenger.com/t/ParallelsInc, Twitter https://twitter.com/ParallelsCares or any other of our support channels: http://www.parallels.com/support/. Any further questions let us know. Thanks
Beatrice Vogel
December 2, 2019 at 6:46 am

Hey Richard, Thanks for your message. Our support team is happy to help you with this. Please reach out to them on Facebook https://www.messenger.com/t/ParallelsInc, Twitter https://twitter.com/ParallelsCares or any other of our support channels: http://www.parallels.com/support/. Any further questions let us know. Thanks
Orhan Zeki
December 3, 2019 at 6:24 am

I have a subcription license. at the end of this license i bougt renew standart license. So i can not activate my parallels desktop product. Please Help me.
Beatrice Vogel
December 3, 2019 at 6:28 am

Hey Orhan, Don’t worry. Our support team is happy to help you with this. Please reach out to them on Facebook https://www.messenger.com/t/ParallelsInc, Twitter https://twitter.com/ParallelsCares or any other of our support channels: http://www.parallels.com/support/. Any further questions let us know. Thanks
Beatrice Vogel
December 3, 2019 at 6:32 am

Hey Brenda, You can easily reach out to our support team on Facebook https://www.messenger.com/t/ParallelsInc, Twitter https://twitter.com/ParallelsCares or any other of our support channels: http://www.parallels.com/support/. Any further questions let us know. Thanks
Beatrice Vogel
December 3, 2019 at 6:41 am

Hey Sam, Thanks for your message. Our support team is happy to help you with this. Please reach out to them on Facebook https://www.messenger.com/t/ParallelsInc, Twitter https://twitter.com/ParallelsCares or any other of our support channels: http://www.parallels.com/support/. Any further questions let us know. Thanks
Beatrice Vogel
December 3, 2019 at 6:43 am

Hey Theresa, Thanks for your message. Our support team is happy to help you with this. Please reach out to them on Facebook https://www.messenger.com/t/ParallelsInc, Twitter https://twitter.com/ParallelsCares or any other of our support channels: http://www.parallels.com/support/. Any further questions let us know. Thanks
Cliff muller
December 6, 2019 at 7:42 am

I have been using VMware. Is there anyway to transfer windows 10 to parallels?
Kayla Myrhow
December 6, 2019 at 2:37 pm

Hey Cliff! Absolutely. To do this, you’d download Parallels Desktop and when creating a new virtual machine, you can “transfer from PC” and use the “Parallels Transporter Agent” on your PC – you can find this documentation here: https://download.parallels.com/desktop/v15/docs/en_US/Parallels%20Transporter%20Agent%20User's%20Guide.pdf

Additionally, let us know if you need any help! We’re available on social or direct. Up to what you prefer! Please reach out to our support on Facebook https://www.messenger.com/t/ParallelsInc, Twitter https://twitter.com/ParallelsCares or any other of our support channels: http://www.parallels.com/support/. Thanks, Kayla, Audience Marketing Manager.
Cliff muller
December 8, 2019 at 6:19 pm

Great, thanks very much but I cannot get windows to run so I cannot run the program from windows.
Gary Davis
December 18, 2019 at 2:27 pm

We just purchased an upgrade, and submitted an issue on the forums that never got answered. How can we get telephone support? The other support options where not something we could use, we don’t have Twitter, or Facebook chat. There was another option that didn’t work either, can’t remember.
Kayla Myrhow
December 18, 2019 at 3:40 pm

Hey Gary!

I went ahead and took your comment here and immediately sent it to my support team. They’ll be reaching out to you immediately to schedule a support call. We’re here to help. Please let me know if you have any issues – Kayla, Audience Marketing Manager
Itay
December 20, 2019 at 5:08 pm

Hi I’ve purchased a new MacBook pro and tried to install Parallels using the key for Parallels 10 that I purchased on 2015.
Nonetheless, and even after following all the instructions that I found here, the virtual machine on my new computer always fails to activate
when I insert my license key number.
What should I do?
Kayla Myrhow
December 23, 2019 at 11:19 am

Hey Itay! Our support team is here to help. Connect with us directly! Facebook https://www.messenger.com/t/ParallelsInc, Twitter https://twitter.com/ParallelsCares or any other of our support channels: http://www.parallels.com/support/. Thanks, Kayla, Audience Marketing Manager.
Gillian
December 31, 2019 at 2:32 am

Hi, Help please… I need to know if the latest version of Parallels will run 32 bit Windows software/apps. I need to run a program called Boardmaker version 6 which will no longer run in Catalina which only runs 64 bit apps. My subscription for Parallels ran out in August (annoying…) and there is no phone support now. Many thanks!
Beatrice Vogel
January 3, 2020 at 1:10 am

Hey Gilian, Thanks for reaching out. You can definitely run 32bit apps with Parallels Desktop. In terms of Boardmaker, there are around 200,000 Windows apps that work with Parallels Desktop but we haven’t tested all of them. I suggest that you first install a trial version for 14 days and test if everything works the way you want to: http://www.parallels.com/try/pd. Any further questions let us know. Thanks 🙂
Arghyadeep Ghosh
January 16, 2020 at 11:10 pm

Hi
I deleted Parallel Desktop from my mac. But some how prohibited image of this application is still here (Staged Extension and spot light search). How can I delete this disk image from mac??
Beatrice Vogel
January 17, 2020 at 1:58 am

Hey, Don’t worry. Our support team is happy to help you with this. Please reach out to them on Facebook https://www.messenger.com/t/ParallelsInc, Twitter https://twitter.com/ParallelsCares or any other of our support channels: http://www.parallels.com/support/. Any further questions let us know. Thanks
Arghyadeep Ghosh
January 17, 2020 at 2:26 am

Whey will you reply and why will I get support from you??
Arghyadeep Ghosh
January 17, 2020 at 2:29 am

When will I get support from you??
Marianne Dorman
January 22, 2020 at 2:11 pm

I want to buy parallels for my new Mac. I used Parallels on my old Mac but it died. I need to talk with someone on the phone.
Kayla Myrhow
January 27, 2020 at 10:05 am

Hey Marianne! No problem. Please reach out to Support on Facebook https://www.messenger.com/t/ParallelsInc, Twitter https://twitter.com/ParallelsCares or any other of our support channels: http://www.parallels.com/support/ Thanks! Kayla, Audience Marketing Manager
Amelia Hicks
January 27, 2020 at 2:17 pm

I need Parallels so I can get Revit for my Macbook Air computer but it says that I do not have a valid guest license. What should I do? My phone number is 813-440-8317.
Beatrice Vogel
January 29, 2020 at 8:23 am

Hey Amelia, Thanks for reaching out. Our support team will contact you asap. Thanks a lot.
Amelia Hicks
January 30, 2020 at 12:05 pm

A customer service member called me and he said that he would email a link to use but he did not. How do I get the $39.99 student version of Parallels? Will I need a valid guest license? If so, will it cost money and how do I access it?
Bill Moir
February 7, 2020 at 9:56 am

Cannot get past to to web site for help when I phone
Sign in says I have a registered product key but still cannot get an email or phone for support
Windows will not detect my iPhone although it did for many years
gabor viranyi
February 11, 2020 at 12:08 am

Someone hacked my emailaccount and so he/she had managed to create a parallels account with my email account. May I ask you to delete the parallels account?
Beatrice Vogel
February 12, 2020 at 7:25 am

Hey Gabor, So sorry to hear that and thanks for your message. Our support team is happy to help you with this. Please reach out to them on Facebook https://www.messenger.com/t/ParallelsInc, Twitter https://twitter.com/ParallelsCares or any other of our support channels: http://www.parallels.com/support/. Any further questions let us know. Thanks
Beatrice Vogel
February 12, 2020 at 7:28 am

Hey Bill, Thanks for your message. Please feel free to use the following ways to reach out to our support team: On Facebook https://www.messenger.com/t/ParallelsInc, Twitter https://twitter.com/ParallelsCares or any other of our support channels: http://www.parallels.com/support/. Any further questions let us know. Thanks
Dominic
February 13, 2020 at 1:08 pm

Hello,
I recently installed a trial version and the BootCamp control panel disappeared, creating problems with the peripherals. How can I get email support?

Thank you
David Pepper
February 15, 2020 at 2:47 am

Please help me find the email for support – tried hard but cannot locate it. Thank you!
Beatrice Vogel
February 17, 2020 at 3:12 am

Hey Dominic, Don’t worry. Our support team is happy to help you with this. Please reach out to them on Facebook https://www.messenger.com/t/ParallelsInc, Twitter https://twitter.com/ParallelsCares or any other of our support channels: http://www.parallels.com/support/. Any further questions let us know. Thanks
Beatrice Vogel
February 17, 2020 at 3:13 am

Hey David, Don’t worry. Our support team is happy to help you with this. Please reach out to them on Facebook https://www.messenger.com/t/ParallelsInc, Twitter https://twitter.com/ParallelsCares or any other of our support channels: http://www.parallels.com/support/. Any further questions let us know. Thanks
Rod Fisher
February 17, 2020 at 3:43 pm

After years of use Parallels suddenly wants me to activate. I enter the activation code and get a message “you have reached the maximum number of activations …….”. Parallels has been used on this computer previously, and this request to reactivate then deny and indicate purchase is required smacks of a marketing scam. Unable to contact support as I do not subscribe to social networks. Extremely frustrating & infuriating!
Beatrice Vogel
February 20, 2020 at 8:09 am

Hey Rod, Thanks for your message. Our support team is happy to help you with this. Please reach out to them on Facebook https://www.messenger.com/t/ParallelsInc, Twitter https://twitter.com/ParallelsCares or any other of our support channels: http://www.parallels.com/support/. Any further questions let us know. Thanks
fullah
February 23, 2020 at 7:32 pm

I download parallel window but it’s showing this message ” Window can’t find mac device” what can I do I spent 6 hours trying to solve this problem Couldn’t .. I’m a student I need to work on a PROGRAM on window but it’s not working call me please 9402200235 USA
Piotr Osojca
February 25, 2020 at 4:29 am

Dear Parallels,

In January this year I bought a license.
However, due to changing the iMac computer to a faster one and deleting your email with the starting code, I am asking for help.
Please re-send this code or information if I can use it on another computer.
Parallels from the old computer will be deleted.
Once again please help.

Best Regards,

Piotr Osojca
Beatrice Vogel
February 26, 2020 at 6:55 am

Hey, Thanks for your message. Our support team is happy to help you with this. Please reach out to them on Facebook https://www.messenger.com/t/ParallelsInc, Twitter https://twitter.com/ParallelsCares or any other of our support channels: http://www.parallels.com/support/. Any further questions let us know. Thanks
Beatrice Vogel
February 26, 2020 at 6:55 am

Hey Piotr, Thanks for your message. Our support team is happy to help you with this. Please reach out to them on Facebook https://www.messenger.com/t/ParallelsInc, Twitter https://twitter.com/ParallelsCares or any other of our support channels: http://www.parallels.com/support/. Any further questions let us know. Thanks
Luiz C Siqeira
February 27, 2020 at 8:24 am

Product does not start
Kayla Myrhow
February 27, 2020 at 12:25 pm

Hey Luiz, Oh-no! Sorry to hear that. I’m sure our support team would be able to help get your virtual machine back up to speed. Please reach out to support directly to get the assistance you need on the method you desire. Please reach out to them on Facebook https://www.messenger.com/t/ParallelsInc, Twitter https://twitter.com/ParallelsCares or any other of our support channels: http://www.parallels.com/support/. We’re here to help! Kayla, Audience Marketing Manager
Mike Mattocks
March 3, 2020 at 8:40 am

I have an Apple desktop and need to use Xactimate. It is an insurance estimating package. It is a microsoft platform. I dowloaded the trial Parallels to see if I could make Xactimate work. It kept saying I needed to download Silverlight. I did that…repeatedly. No success. Any suggestions? If I need t purchase Paralleles I don’t mind, just want to make sure it will work.
Beatrice Vogel
March 5, 2020 at 4:32 am

Hey Mike, Thanks for your message. Our support team is happy to help you with this. Please reach out to them on Facebook https://www.messenger.com/t/ParallelsInc, Twitter https://twitter.com/ParallelsCares or any other of our support channels: http://www.parallels.com/support/. Any further questions let us know. Thanks
Josh
March 26, 2020 at 8:04 am

Hi, My only support options seem to be Twitter or Facebook messenger rather than chat, phone or email. I suspect that’s because my licenses are expired. I need to open a 2-year-old Parallels VM that is not currently under support. Is it possible to get a 1 or 2 day loaner license? I’m happy to renew if I was going to really do work in the VM. In this case, I just need to copy out some data. Thanks! Please reach out directly if it’s easier than discussing on a public forum.
Kayla Myrhow
March 30, 2020 at 10:48 am

Hey Josh, I’m emailing you privately. Want to make sure you’re taken care of. Best, Kayla, Audience Marketing Manager at Parallels
Tai P Bui
April 5, 2020 at 7:57 pm

hi, this morning I had been charge from parallels $79, but I’m not using parallels anymore. why it still charge? can I get the refune back and also removed the account. thanks
Beatrice Vogel
April 6, 2020 at 3:43 am

Hey , Thanks for your message. Our support team is happy to help you with this. Please reach out to them on Facebook https://www.messenger.com/t/ParallelsInc, Twitter https://twitter.com/ParallelsCares or any other of our support channels: http://www.parallels.com/support/. Any further questions let us know. Thanks
Muhammad Asif
April 12, 2020 at 3:24 pm

I had license for 2 computers. After upgrading one of my computer, I was unable to activate product on any computer using deactivating/activating process.
“This license has reached its activation limit and can no longer be used to activate new product copies”
Beatrice Vogel
April 21, 2020 at 8:00 am

Hey Muhammad, Don’t worry. Our support team is happy to help you with this. Please reach out to them on Facebook https://www.messenger.com/t/ParallelsInc, Twitter https://twitter.com/ParallelsCares or any other of our support channels: http://www.parallels.com/support/. Any further questions let us know. Thanks
Mark Riddoch
April 29, 2020 at 1:20 pm

I purchased and installed parallels desktop for mac pro. I can’t access parallels tools.
Kayla Myrhow
April 30, 2020 at 11:34 am

Hey, Mark! Sorry about that. Our support team is more than happy to help you find Parallels Tools – Please reach out to them on Facebook https://www.messenger.com/t/ParallelsInc, Twitter https://twitter.com/ParallelsCares or any other of our support channels: http://www.parallels.com/support/. Any further questions let us know. Thanks! Kayla, Audience Marketing Manager at Parallels.
Vinod Madavaraj
June 1, 2020 at 11:46 am

Hello,
I have Parallels Desktop for Mac Business Edition for 10 computers, and the subscription renews on 06/15/2020. I need to know how to renew for just 5 computers because that is the total number that is currently needed.
Beatrice Vogel
June 2, 2020 at 2:39 am

Hey Vinod, Thanks so much for reaching out. Please send an email to enterprise@parallels.com – our sales colleagues will be happy to further help you. Thanks so much
Mike Connolly
June 2, 2020 at 6:05 pm

Need phone support but I don’t see the option in support. Purchased parallels for imac in Dec 2019. Please advise
Mike
June 2, 2020 at 6:09 pm

What happens if you don’t have any social media accounts? Can I still get phone support? Would be willing to pay if necessary
Beatrice Vogel
June 3, 2020 at 6:33 am

Hey Mike, Thanks for your message. Here are multiple ways you can easily reach out to our support team: http://www.parallels.com/support/. Any further questions let us know. Have a nice day.
Beatrice Vogel
June 3, 2020 at 6:33 am

Hey Mike, Thanks for your message. Here are multiple ways you can easily reach out to our support team: http://www.parallels.com/support/. Any further questions let us know. Have a nice day.
Stojan
June 21, 2020 at 10:50 pm

Hi there,

I am currently using version 13. I don’t have access to windows at the moment, do I need to upgrade to version 15 or can this be fixed?
Beatrice Vogel
June 22, 2020 at 2:05 am

Hey Stojan, Thanks for your message. Our support team is happy to help you with this. Please reach out to them on Facebook https://www.messenger.com/t/ParallelsInc, Twitter https://twitter.com/ParallelsCares or any other of our support channels: http://www.parallels.com/support/. Any further questions let us know. Thanks
Eileen mcmanus
June 24, 2020 at 10:29 am

I purchase parallels desktop 14 May 2019 which was apparently a one year subscription, but talking to Apple support, this should have been a lifetime subscription? Please advise.
M
June 26, 2020 at 12:56 pm

I need help determining how to download parallel to mac el captain.
Sal Fiorello
July 4, 2020 at 10:48 am

I just migrated all my info to a new mac. When I tried to run parallels it asked me for my log in. I forgot my password and entered my email address and have not received any email. Did this several times and nothing. Went back to my old computer to go into parallels to look up password and now that wont start. Asking me for log in again so now it wont work on my old or new computer. Please help?
Beatrice Vogel
July 6, 2020 at 12:45 am

Hey Sal, Thanks for your message. Our support team is happy to help you with this. Please reach out to them on Facebook https://www.messenger.com/t/ParallelsInc, Twitter https://twitter.com/ParallelsCares or any other of our support channels: http://www.parallels.com/support/. Any further questions let us know. Thanks
Beatrice Vogel
July 6, 2020 at 1:43 am

Hey, Thanks for reaching out. Check out this article for further help: https://www.parallels.com/blogs/run-32-bit-on-mac/. Hope this helps. Let us know if you have further questions. Thanks
Beatrice Vogel
July 6, 2020 at 1:44 am

Hey Eileen, The best is you send a request to our support team and they will double check what type of license you purchased. Please reach out to them on Facebook https://www.messenger.com/t/ParallelsInc, Twitter https://twitter.com/ParallelsCares or any other of our support channels: http://www.parallels.com/support/. Any further questions let us know. Thanks
Bartek
July 21, 2020 at 4:31 am

Hello,
I would like to cancel automatic subscription for Paralles.
What information should I provide by canceling automatic download of files from my account?
Beatrice Vogel
July 21, 2020 at 6:21 am

Hey Bartek, Thanks for reaching out. Please follow these instructions in order to cancel automatic subscription for Parallels Desktop: https://kb.parallels.com/123306. Let us know in case you have further questions. Thanks 🙂
Jonathan SInger-Jordan
August 16, 2020 at 3:19 am

please help – have 2 licences and 2 machines, changing to 2 new machines, deactivated each old machine but only one new machine activated – keeps telling me I have reached my limit…
Mark Fuller
August 18, 2020 at 2:13 pm

I can’t access my account because I don’t receive the verification emails. How do I fix this? I’ve been trying for weeks to get in touch with someone.
Beatrice Vogel
August 19, 2020 at 6:32 am

Hey Mark, Thanks for your message. Our support team is happy to help you with this. Please reach out to them on Facebook https://www.messenger.com/t/ParallelsInc, Twitter https://twitter.com/ParallelsCares or any other of our support channels: http://www.parallels.com/support/. Any further questions let us know. Thanks
Beatrice Vogel
August 19, 2020 at 6:36 am

Hey Jonathan, Don’t worry. Our support team is happy to help you with this. Please reach out to them on Facebook https://www.messenger.com/t/ParallelsInc, Twitter https://twitter.com/ParallelsCares or any other of our support channels: http://www.parallels.com/support/. Any further questions let us know. Thanks
Jonathan SInger-Jordan
August 19, 2020 at 7:38 am

Fixed
Thanks
Ramaswamy K.
August 20, 2020 at 2:06 am

I am unable to send email to parallels for support. The email ID that i have is supportras@parallels.com, which is getting rejected.
Beatrice Vogel
August 20, 2020 at 5:12 am

Hey, Thanks for your reply. The best is you open a ticket here: https://www.parallels.com/products/ras/support/. Please let us know if you need further help. Thanks so much
Erin Harris
August 24, 2020 at 6:22 pm

Should all software run correctly even if you’ve signed up for the Parallels trial?
Majosa46
August 25, 2020 at 12:15 pm

On the latest iMac and the latest operating system using Parallels 16 your latest edition can Windows XP be used. Not interested in Windows 7 or 8 etc.
Must allow XP only.
Beatrice Vogel
August 27, 2020 at 3:06 am

Hey, Thanks for your message. You can use Windows XP (SP0-SP3) in a VM with Parallels Desktop 16. Please find here the system requirements for Parallels Desktop 16 and all possible guest operating systems: http://www.parallels.com/products/desktop/resources/. Any further questions let us know. Thanks and have a nice day.
Beatrice Vogel
August 27, 2020 at 3:06 am

Hey Erin, Yes the trial is a full-features version of Parallels Desktop. Let us know if you have further questions. Thanks
Christiane
September 1, 2020 at 1:27 pm

Hello, I am running Parallels Version 12 on my MAC (High Sierra) and use Parallels primarily for the Microsoft Money Program for a long time. Now I am considering to buy the new MAC (2020) and would upgrade then to the Parallels Version 16. Can I still excess and work with my Microsoft Money Program then ? Thank you very much for your help.
Beatrice Vogel
September 2, 2020 at 4:28 am

Hey Christiane, Thanks for reaching out.
Of course, that is not a problem. If you set up your virtual machine with the Windows version you were using before then you can use it perfectly.
Please find here the system requirements for Parallels Desktop 16 and all possible guest operating systems: http://www.parallels.com/products/desktop/resources/. Any further questions let us know. Thanks and have a nice day.
Yusif Abdul-Nabi
September 8, 2020 at 4:39 am

My MacBook Pro had an overheating issue when I opened up more than 1 App, so I was told to factory reset it in order to solve this issue. I tried recovering my parallels using my existing parallels account, only for it to tell me that I can’t use it anymore because it is not up to date, and that I need to upgrade by paying a fee, even though I already payed £99 for parallels to be compatible with my Mac when I bought it new from you, along with other bizarre messages about my parallels expiring. How do I get the complete parallels I had before back when I purchased the Mac new? I already contacted Apple about this and they advised me to tap to you instead
Jerry Harris
September 13, 2020 at 9:50 am

Hey good morning. Can some please remote into my machice and fix the C drive with my parallel desktop. My name is Jerry Harris and my number is 313.338.6796
Jerry Harris
September 13, 2020 at 10:08 am

Im trying to get in contact with the support team over the phone. Im on my co-worker laptop trying to fix the C drive within Parallels desktop. Please call me at 313.338.6796. My name is Jerry Harris
Matt Brastrup
September 13, 2020 at 4:21 pm

Please help my windows virtual machine machine is frozen
Beatrice Vogel
September 18, 2020 at 2:24 am

Hey Jerry, Thanks for your message. Our support team is happy to help you with this. Please reach out to them on Facebook https://www.messenger.com/t/ParallelsInc, Twitter https://twitter.com/ParallelsCares or any other of our support channels: http://www.parallels.com/support/. Any further questions let us know. Thanks
Beatrice Vogel
September 18, 2020 at 2:24 am

Hey Jerry, Thanks for your message. Our support team is happy to help you with this. Please reach out to them on Facebook https://www.messenger.com/t/ParallelsInc, Twitter https://twitter.com/ParallelsCares or any other of our support channels: http://www.parallels.com/support/. Any further questions let us know. Thanks
Beatrice Vogel
September 18, 2020 at 2:25 am

Hey Matt, Thanks for your message. Our support team is happy to help you with this. Please reach out to them on Facebook https://www.messenger.com/t/ParallelsInc, Twitter https://twitter.com/ParallelsCares or any other of our support channels: http://www.parallels.com/support/. Any further questions let us know. Thanks
Beatrice Vogel
September 18, 2020 at 2:27 am

Hey Yusif, Thanks for your message. Our support team is happy to help you with this. Please reach out to them on Facebook https://www.messenger.com/t/ParallelsInc, Twitter https://twitter.com/ParallelsCares or any other of our support channels: http://www.parallels.com/support/. Any further questions let us know. Thanks
mike
September 21, 2020 at 8:28 am

hi. i just installed parallels. I’m not sure that I completed the installation and am not sure how to do it.
I already had windows istalled on my mac but i did not have access to microsoft publisher.
I still cannot access publisher.
can you help?
Beatrice Vogel
September 22, 2020 at 8:10 am

Hey Mike, Thanks for your message. Our support team is happy to help you with this. Please reach out to them on Facebook https://www.messenger.com/t/ParallelsInc, Twitter https://twitter.com/ParallelsCares or any other of our support channels: http://www.parallels.com/support/. Any further questions let us know. Thanks
Ivan Belyaev
September 29, 2020 at 3:53 am

Dear Parallels, I would like to transfer a key from older account. How to contact customer service? The way suggested in 117154 at the end forwarding me to the same page. This way it is not possible to speak with someone directly. With regards, Ivan
Beatrice Vogel
September 29, 2020 at 6:39 am

Hey Ivan, Don’t worry. Our support team is happy to help you with this. Please reach out to them on Facebook https://www.messenger.com/t/ParallelsInc, Twitter https://twitter.com/ParallelsCares or any other of our support channels: http://www.parallels.com/support/. Any further questions let us know. Thanks
Ivan Belyaev
September 29, 2020 at 7:00 am

I have already contacted parallels over Facebook, but still no answer. Is there some shorter way of contacting someone from support? Thank you!
Ronald St Pierre
October 1, 2020 at 2:54 pm

Dear Parallels Support Rep: I attempted to renew my subscription for two days. Can you help expedite so that I can utilize Parallels on my Mac? I have a valid credit card Visa 4270 that I entered in my registered account. Thank you, Ronald St Pierre
Does anyone have a direct number to help contact Parallels?
Beatrice Vogel
October 2, 2020 at 6:59 am

Hey Ronald, Thanks for your message. Our support team is happy to help you with this. Please reach out to them on Facebook https://www.messenger.com/t/ParallelsInc, Twitter https://twitter.com/ParallelsCares or any other of our support channels: http://www.parallels.com/support/. Any further questions let us know. Thanks
Samsung Galaxy M21
October 21, 2020 at 6:37 am

cool stuff nice job
Walter Metzger
October 24, 2020 at 3:32 am

Wie kann ich meinen Product key erhalten für die Aktivierung? gute es auch eine telefonische Hotline?
Beatrice Vogel
November 2, 2020 at 7:28 am

Hallo Walter, vielen Dank für deine Anfrage. Unser Support-Team hilft dir gerne weiter. Bitte kontaktiere sie auf: Facebook https://www.messenger.com/t/ParallelsInc, Twitter https://twitter.com/ParallelsCares oder auf einem anderen Support-Kanal: http://www.parallels.com/support/. Bei weiteren Fragen gerne jederzeit melden. Vielen Dank!
Rob
November 17, 2020 at 7:09 pm

I’ve just upgraded to Parallels 16 with the bonus Bundle (Fantastical software). How do I access this software, it doesn’t appear to have been included in the download?
Beatrice Vogel
November 19, 2020 at 6:57 am

Hey Rob, Please check your inbox for an email with a key to activate Fantastical. If not, our support team is happy to help you with this. Please reach out to them on Facebook https://www.messenger.com/t/ParallelsInc, Twitter https://twitter.com/ParallelsCares or any other of our support channels: http://www.parallels.com/support/. Any further questions let us know. Thanks