Meet the Parallels Desktop Support Team!

The well-established customer support team at Parallels provides a marvelous service to our users globally. Excellent customer service means going beyond what’s expected to delight every customer.

Meet the Amazing Parallels Desktop® for Mac Support Team:

Since the beginning of 2017, Parallels support team has achieved many milestones when it comes to finding a solution for our users:

90% Customer Satisfaction Rate

50,000+ Customers through Traditional Channels

10,000+ Customers through Social Media

Going above and beyond for the customer is truly the driving passion behind our team. I went ahead and asked the team what the most satisfying part of their job was. Here are some of the answers:

“The most satisfying part comes when, after spending hours in a tough remote session, you finally fix the issue and can hear a customer getting shocked or sometimes even gasping because of the amazement they feel. Then thanking you for the job you’ve done.” –Ivan Latyshev, Support Engineer

“I am most satisfied when I am able to turn around an irate customer, and they are thanking me at the end of the call or tweet or forum thread.” –Paul C. Nathaniel, Support Engineer

We’re here to help!

Parallels Desktop global support team provides support over multiple channels. You can get in touch with the support team via:

Phone:

Toll-free: +1 888 811-2489

International: +1 703 579-0156

Email

Submit a request on the website

Facebook Messenger

Twitter

Forums

Feel free to reach out if you have any questions during your experience with Parallels Desktop. All Parallels Desktop products come with free phone and chat support for 30 days after registration. Email support is available for up to two years from the product release date. However, one of the many benefits of having an annual subscription license is receiving 24/7 support options to ensure your needs are always met during your active subscription.

Note: Prior to contacting Parallels customer support, you must 1) Register your product, and 2) Request a support code.

At this moment, we provide phone, chat, and email support in English only. We are deeply sorry for any inconvenience this may cause.

26 comments on “Meet the Parallels Desktop Support Team!”

Janak Dawadi
October 30, 2019 at 10:57 pm

My parallel desktop ? is hang (freezing)
Beatrice Vogel
October 31, 2019 at 6:11 am

Hey Janak, Thanks for your message. Our support team is happy to help you with this. Please reach out to them on Facebook https://www.messenger.com/t/ParallelsInc, Twitter https://twitter.com/ParallelsCares or any other of our support channels: http://www.parallels.com/support/. Any further questions let us know. Thanks
David LaBerge
January 15, 2020 at 2:37 pm

I purchased Parallels Desk 15 online and downloaded it on my Macbook Pro. I received an email from Parallels with a key, but that 30-item key did not work when I attempted to activate the program. I checked the key several times, but got an error message each time.
Kayla Myrhow
January 16, 2020 at 12:26 pm

Hey David! Really sorry to hear that – we’re here to help, though. With your purchase of Parallels Desktop, you get 24/7 support. Reach out directly via Facebook https://www.messenger.com/t/ParallelsInc, Twitter https://twitter.com/ParallelsCares or any other of our support channels: http://www.parallels.com/support/. Thanks, Kayla, Audience Marketing Manager.
Laura
January 17, 2020 at 2:04 am

I am about to purchase a MacBook Air (128GB) and a Macbook mini (MacBook 12″ (Intel Core m3 dual-core a 1,2GHz, 256GB), will these 2 both be working with Parallels Business Edition?
Through Parallels Business Edition can I install a third party ERP and work with that properly?
Beatrice Vogel
January 21, 2020 at 7:01 am

Hey Laura, Thanks for reaching out. Check out the minimum system requirements that we recommend to run with Parallels Desktop: https://kb.parallels.com/124223. Also, feel free to download Parallels Desktop for free for 14 days and test if everything works the way you want to: http://www.parallels.com/try/pd. Any further questions let us know. Thanks 🙂
AJ Vazifdar
February 17, 2020 at 2:19 pm

Hello-I need to talk on the phone with someone! Having issues installing newest upgrade of Parallels. PLEASE give me a phone number.-AJ
Beatrice Vogel
February 20, 2020 at 8:09 am

Hey AJ, Thanks for your message. Our support team is happy to help you with this. Please reach out to them on Facebook https://www.messenger.com/t/ParallelsInc, Twitter https://twitter.com/ParallelsCares or any other of our support channels: http://www.parallels.com/support/. Any further questions let us know. Thanks
Chester
April 7, 2020 at 9:19 pm

I don’t have a key for the previous version pls help me
Larissa
April 16, 2020 at 11:35 am

Hi
Please, let me know how to cancel Parallels acct. license fee for Mac Pro of $72.58. The business is closed one more year ago and Parallels has no use for any more.
Beatrice Vogel
April 21, 2020 at 7:57 am

Hey Larissa, Don’t worry. Our support team is happy to help you with this. Please reach out to them on Facebook https://www.messenger.com/t/ParallelsInc, Twitter https://twitter.com/ParallelsCares or any other of our support channels: http://www.parallels.com/support/. Any further questions let us know. Thanks
Beatrice Vogel
April 21, 2020 at 8:03 am

Hey Chester, Don’t worry. Our support team is happy to help you with this. Please reach out to them on Facebook https://www.messenger.com/t/ParallelsInc, Twitter https://twitter.com/ParallelsCares or any other of our support channels: http://www.parallels.com/support/. Any further questions let us know. Thanks
Abby
May 19, 2020 at 1:15 pm

I need a live representative to help me upgrade to windows 10 on my parallel VM in my mac. Thank you
Kayla Myrhow
May 28, 2020 at 12:13 pm

Hey, Abby! Please reach out to our support team to get taken care of on Facebook https://www.messenger.com/t/ParallelsInc, Twitter https://twitter.com/ParallelsCares or any other of our support channels: http://www.parallels.com/support/ Any further questions let us know. We’re here to help, 24/7. Thanks! Kayla, Audience Marketing Manager at Parallels
John Andrews
June 5, 2020 at 3:13 pm

I have purchased a copy of parallels as well as Windows 10. It will not recognize a particular Windows software (Gardenware) that I am trying to utilize. The error says that access 2007 is not downloaded correctly, but I checked and it has been.
Ian Copsey
June 7, 2020 at 3:39 am

I bought a new Parallels but didn’t have time to organize things. Then I found out that “Parallels” decided to just cancel it… I assume that they wanted to rob me of my money … and after many times I have had Parallels… I assume that I Have to pay AGAIN! That’s a great isn’t it…
Beatrice Vogel
June 8, 2020 at 2:32 am

Hey Ian, Thanks for your message. Our support team is happy to help you with this. Please reach out to them on Facebook https://www.messenger.com/t/ParallelsInc, Twitter https://twitter.com/ParallelsCares or any other of our support channels: http://www.parallels.com/support/. Any further questions let us know. Thanks
Beatrice Vogel
June 8, 2020 at 2:34 am

Hey John, Thanks for your message. Our support team is happy to help you with this. Please reach out to them on Facebook https://www.messenger.com/t/ParallelsInc, Twitter https://twitter.com/ParallelsCares or any other of our support channels: http://www.parallels.com/support/. Any further questions let us know. Thanks
Anil Nolan
June 15, 2020 at 9:45 pm

I recently made a downloaded Parallels, but I got an email saying the free trial had started. I did not want to have to pay after 14 days, so I deleted my account. Does deleting an account cancel the subscription? Please leave a reply at AnilNolan1@gmail.com Thank you.
Beatrice Vogel
June 16, 2020 at 6:55 am

Hey Anil, Thanks for reaching out. When you download a trial you are not automatically registered for a subscription. In any case we double checked and you are not subscribed to any Parallesl Desktop license. In case you might have tried Parallels Desktop for Mac App Store Edition – you can cancel it by following these steps: https://kb.parallels.com/en/123784. Thanks and let us know if you have further questions.
Jo
July 1, 2020 at 10:02 am

I need the email and fax number for parallels so that I can order this service through my university. This information is NOWHERE on the website, can you please give me this information? And please do NOT refer me to your help page.
Beatrice Vogel
July 6, 2020 at 12:59 am

Hey Jo, Thanks for reaching out. Here you can find 50% discount for students on Parallels Desktop: https://www.parallels.com/landingpage/pd/education/. Any further questions let us know. Thanks
Thomas Gue
July 29, 2020 at 12:19 pm

I have two accounts with Parallels and cannot get support. I was using “Download Videos” two days ago and it worked fine. Today, I get the same message “This video service may not be supported. Try to provide a direct link to the video:- Right-click the video and select “Get URL”, or
– Drag the video thumbnail to the app.”
I did all of that and it just says the same thing. I used a free competitor and it downloaded without problem. I have tried to enter information for support, but it just keeping going back to asking to describe the problem.
I was very happy with the product, now think otherwise and will cancel both accounts if not remedied. I ask using a Mac, which was working.
Beatrice Vogel
July 30, 2020 at 1:40 am

Hey Thomas, Don’t worry. Our support team is happy to help you with this. Please reach out to them on Facebook https://www.messenger.com/t/ParallelsInc, Twitter https://twitter.com/ParallelsCares or any other of our support channels: http://www.parallels.com/support/. Any further questions let us know. Thanks
Marcel
August 13, 2020 at 1:13 am

Hello I have older mac mini with parallels desktop 14. I cleaned the computer and probably deleted some files because the windows 10 doesn’t work. It’s no longer in the basket, I emptied it. could you help me, please
Beatrice Vogel
August 19, 2020 at 6:36 am

Hey Marcel, Don’t worry. Our support team is happy to help you with this. Please reach out to them on Facebook https://www.messenger.com/t/ParallelsInc, Twitter https://twitter.com/ParallelsCares or any other of our support channels: http://www.parallels.com/support/. Any further questions let us know. Thanks