Parallels Customer Experience Program for Organizations
This page covers participation in the program for customers running Parallels Desktop 27 for Mac Business and Enterprise editions and newer product versions.
Our Customer Experience Program (CEP) is a way for you to contribute to the design and development of Parallels products and to our understanding of how our products are used. This program enables you to provide us with information about the features you use, your configuration, and the problems you encounter. Based on this information, we improve Parallels products and implement new, valuable features. We also use this information to decide which configurations we no longer need to support.
As a business customer, the IT administrator of your organization manages CEP participation for all users.
How does CEP work?
Once you join, we automatically collect information about your device and how you use Parallels products including hardware and software configuration, product settings, and feature usage. This data helps us improve Parallels products and enables us to aggregate information to more fully understand how our product are used in organizations.
As part of CEP, we never collect your data files or documents, and do not collect personally identifiable data, including individual’s name, address, or phone number.
What does CEP collect?
Depending on the product, some of the following data is collected through CEP:
- Hardware and software configuration
- Product preferences and settings
- Feature usage and application events, including initiating product functions and timestamps
How often does CEP send data?
The data collected through CEP is sent to Parallels with different frequency depending on the data type. Some information that doesn’t change often, like hardware configuration, may only be sent once every 3 months; while some feature usage information may be sent in real time.
Will I be contacted or receive spam if I participate?
Parallels does not currently associate your company’s data that it collects to your account id and only uses the data as part of an aggregated, anonymized data set.
If I choose to participate, can I opt out later?
Yes. Your organization can leave the program at any time by opting-out of the CEP data collection on the Parallels My Account dashboard . This will remove your company from CEP specific data collection.
How does Parallels protect my privacy if I choose to participate?
Parallels has stringent data privacy and information security processes in place to protect your information. More details are contained in our Privacy Statement.