How the Parallels Support System Works
Following the launch of the new Parallels Partner Program and the Partner portal, Parallels support has also been improved. The Parallels Knowledge Base provides important resources that will help you get more responsive service, including:
- An overview of our partner support pledge and information about how to get in touch with the support team.
- How to submit a technical support request.
- Information about how our ticketing system works and the expected response time.
- How to create and access your Parallels Request Tracker account.
For additional information, you can always contact your Parallels representative.